FAQ

OUR PRODUCTS

What type of apparel do you sell?

We sell original pickleball-themed merchandise with bold, exclusive designs created for players who love the game. Every product is unique and printed on demand just for you. We are always expanding our collection, so stay tuned for new arrivals!

What is the quality of your t-shirts?

We offer several types of premium blanks depending on the product. Each item is carefully selected for its quality and comfort. You can find the specific details about the materials and construction of each product directly on its product page.

We work with a trusted local print-on-demand partner based in the United States. Every order is printed with care using high-quality materials and techniques. Working with a US-based printer allows us to maintain consistent quality standards and ensure your order is handled with attention to detail from start to finish.

How do I choose my size?

Each product page includes a size guide with measurements in inches and centimeters. Our t-shirts run true to size with a unisex relaxed fit, great for both men and women. If you are between two sizes, we recommend sizing up for a more comfortable fit.

Will the colors look exactly like on the photos?

We do our best to display accurate colors. However, slight variations may occur due to screen settings and the printing process. Colors on dark garments may appear slightly different than on light garments.

How should I wash my t-shirt to keep the design looking sharp?

To preserve the print quality, we recommend washing inside out in cold water on a gentle cycle. Tumble dry on low heat or air dry. Avoid ironing directly on the design.

ORDERS & PAYMENT

How do I use a promo code?

At checkout, enter your promo code in the discount field before completing your purchase. Only one promo code can be applied per order. If you subscribed to our newsletter, your WELCOME5 code gives you 5% off your first order.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as Shop Pay, Apple Pay and Google Pay. All payments are processed securely through Shopify Payments.

Is my payment secure?

Absolutely. Our store uses HTTPS encryption to protect your personal and payment information. All transactions are processed through Shopify's certified secure payment system.

Can I modify or cancel my order?

Because our products are printed on demand and production starts quickly after your order is placed, we have a very short window for modifications or cancellations. Please contact us immediately if you need to make a change. Once production has started, we are unable to cancel or modify your order.

Will I receive an order confirmation?

Yes, you will receive an automatic order confirmation email as soon as your purchase is complete. Please check your spam folder if you don't see it within a few minutes.

SHIPPING & DELIVERY

Which countries do you ship to?

We currently ship to the United States and Canada. We may expand to other regions in the future.

How long does it take to receive my order?

Our products are printed on demand, made specifically for you after your order is placed. Here is a realistic timeline:

USA: Production 6 to 9 business days + shipping 2 to 5 business days = 8 to 14 business days total.

Canada: Production 6 to 9 business days + international shipping 7 to 14 business days = 13 to 23 business days total.

Why does it take longer than a regular online store?

Unlike traditional stores that ship from a warehouse, every item is printed specifically for you when you order. This is what allows us to offer unique, original designs without holding inventory. The wait is worth it!

How much does shipping cost?

USA: Standard shipping $10 USD. Free shipping on orders over $80 USD.

Canada: Standard shipping $14 USD. Express shipping $24 USD. Free shipping on orders over $80 USD.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can use it to follow your package in real time.

What if my order arrives damaged or with a print defect?

We stand behind the quality of our products. If you receive a damaged item or a print defect, please contact us within 7 days of delivery with a photo of the issue. We will send you a replacement at no cost.

RETURNS & REFUNDS

What is your return policy?

You have 14 days from the date of delivery to request a return. Items must be unworn, unwashed and in their original condition. Because our products are printed on demand, we cannot accept returns for size exchanges or change of mind unless the item is defective. For full details on our return process, please visit our dedicated page : Return & Refund Policy

How do I initiate a return?

Please contact us through our contact page with your order number and the reason for your return. We will guide you through the process.

How long does a refund take?

Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method.

GIFTS

Is this a good gift for a pickleball player?

Absolutely. Our designs are created specifically for pickleball players and people who love the sport. Whether it is for a birthday, the holidays or just because, a Pickleball For The Win tee or tote bag is a guaranteed smile. No size guessing needed for tote bags and caps.

Can I send an order directly to someone as a gift?

Yes, simply enter the recipient's address as the shipping address at checkout. We do not include any invoice or pricing information inside the package.

Do you offer gift wrapping?

We do not currently offer gift wrapping, but this is something we are considering for the future.

ABOUT US

Who is behind Pickleball For The Win?

Pickleball For The Win was created by a passionate pickleball player who discovered the sport and fell in love with it. Every design is inspired by the game, the community and the fun that comes with it. We are a small independent brand with a big love for pickleball. Want to know more about our story? Visit our About Us page

How can I contact you?

You can reach us through our contact page. We typically respond within 24 to 48 business hours.